Frequently asked
questions

A Loveogram is an AI-generated royal portrait of someone you love — as an image, video, or both. You upload a photo, pick a style, and we create the magic. Perfect as a gift for birthdays, anniversaries, Christmas, or just to show you care.

Upload a photo → pick a style from the gallery → preview → pay → receive your Loveogram directly in your inbox.

Usually 1–3 minutes after payment.

Clear face photos in good lighting. Avoid sunglasses, hats, or photos where the face is partially hidden.

Absolutely! We love pets. Upload a clear photo of your dog, cat, or any other animal.

Your photo is only used to create your Loveogram and stored securely. We never share your images with third parties.

If you are not happy with the result, contact us at hello@turtleandsun.com and we will find a solution together.

It is sent directly to your email after payment. Check your spam folder if you do not see it.

It's yours to keep for personal use — download it, print it, frame it, share it with family. Commercial use isn't included; see our Terms.

Tell us within 14 days and we'll fix it, remake it, or refund you — see our quality promise. For the picture, you also see a free preview before you pay.

Your photo is used only to create your Loveogram, stored securely, and never shared for advertising without your permission. We routinely delete uploads after 12 months, or sooner on request. Full details in our Privacy Policy.

Yes please! After your order you'll get a link by email, or open "Leave a review" in your account. Add a photo of your Loveogram if you can — it helps other families.

Write to hello@turtleandsun.com — we read every message and reply within 24 hours.