Terms of Service

Last updated: 30 May 2026

1. About these terms

These Terms of Service govern your use of turtleandsun.com and any Loveogram you order. The service is provided by 3doc AB (org.nr 556723-1864), Fleminggatan 15, 112 26 Stockholm, Sweden ("we", "us"). By using the site or placing an order, you agree to these terms.

2. The service

Turtle and Sun turns a photo you upload into a stylised digital portrait — a "Loveogram" — delivered as a digital image, a short video, or both. You upload a photo, choose a style, and we generate and deliver the result by email.

3. Eligibility

You must be at least 18 years old to place an order. If you are under 18, you may use the service only with the involvement and consent of a parent or guardian.

4. Orders, prices & payment

Prices are shown on the site before you pay. Our base prices are 99 kr for a Loveogram Picture, 149 kr for a Loveogram Video, and 199 kr for the bundle (prices may vary by currency and over time). Prices are in Swedish kronor (SEK) unless another currency is shown.

Payment is handled securely by our payment provider, Stripe. A binding contract is formed when your payment is confirmed. You will receive an order confirmation and receipt by email.

5. Delivery

Loveograms are delivered digitally by email, usually within minutes of payment. Occasionally generation takes longer or requires a retry. If you have not received your Loveogram, check your spam folder and then contact hello@turtleandsun.com and we will resolve it.

6. Your photos & your responsibilities

When you upload a photo, you confirm that:

• you own the photo or otherwise have the right to use it;
• every identifiable person in the photo has consented to it being used to create a Loveogram, and you have a parent's/guardian's consent for any child shown;
• the photo does not infringe anyone's rights and is not unlawful.

7. Acceptable use

You agree not to use the service to create or request content that is illegal, hateful, harassing, sexually explicit, deceptive, or that depicts a real person without their consent — including public figures in misleading ways — or that sexualises or endangers minors. We may refuse or remove any order that breaches these terms, and may suspend accounts that misuse the service.

8. Intellectual property & your licence to us

You keep all rights to the original photo you upload. To provide the service, you grant us a limited licence to store and process that photo solely to create and deliver your Loveogram (which includes sending it to our generation provider — see our Privacy Policy).

Once your order is paid, the Loveogram we deliver is yours to use for personal, non-commercial purposes. The Turtle and Sun name, site, and branding remain our property.

Reviews you submit

If you submit a review, you grant us a non-exclusive, royalty-free licence to publish it — including any photo and the name/town you provide — on our website and marketing channels. You confirm the review is your honest opinion, that you have the right to share any photo, and that everyone shown in it has consented (and that you have a parent’s or guardian’s consent for any child). We moderate reviews and may decline or remove any at our discretion, and you may ask us to remove yours at any time.

9. Right of withdrawal & refunds

Loveograms are personalised digital content created on demand. This affects the standard 14-day right of withdrawal — please read our Refund & Right of Withdrawal page for the full details and our quality guarantee.

10. Disclaimers & liability

AI-generated results are stylised interpretations and may vary; we cannot guarantee an exact likeness. We provide the service with reasonable care but "as is" to the extent permitted by law. Nothing in these terms limits your mandatory rights as a consumer under Swedish law, or our liability for matters that cannot be limited by law. Otherwise, our total liability for any order is limited to the amount you paid for it.

11. Governing law & disputes

These terms are governed by Swedish law. If we cannot resolve a dispute together, you may, as a consumer, refer it to the Swedish National Board for Consumer Disputes — Allmänna reklamationsnämnden (ARN), www.arn.se, Box 174, 101 23 Stockholm — or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We follow ARN's recommendations.

12. Changes & contact

We may update these terms; the "last updated" date shows the current version, and the terms in force when you order apply to that order. Questions? Write to hello@turtleandsun.com.